User Experience Design

Product definition

As a UX design agency we help businesses turn an opportunity into a digital product concept. We explore all factors that contribute to a problem-solution fit. The result is a series of UX design documents encompassing wireframes and UX prototypes at different levels of fidelity. We offer a fully costed roadmap outlining the strategy for digital product development.

+ Digital Product Design

Who are the end customers, what are their behaviours, jobs, pain points and opportunities? Who are direct competitors, what are they doing and how can we differentiate or improve?

+ Business Model

Which is the best business model to deliver value both to customers and to the business?

+ UX Design Prototypes

Testable simulation or prototype of the digital product that can be used ahead of app development and product launch.

Relationship Goals is an educational game for mobile, tablet and web that helps young people with SEND understand and practice healthy relationships. Milo is the UX design, game design and web development company that created the game and online platform for schools.

Relationship Goals

Make connections. Explore relationships. Write your own story.

App Development

Lean MVP

We use Agile methodology and lean principles throughout the digital product development process. We turn the plan into the product, then release it into the market. The sooner your Minimum Viable Product hits the stores, the sooner you start learning, and find your product-market fit.

+ Multidisciplinary Team

Our expert team of UX designers and app developers can jointly tackle features. From user insight, to UI & UX design, to smart watch, web and mobile application development.

+ User Centred Design

Working with our clients to prioritise features on a sprint by sprint basis, with clear value-creation goals. We develop iteratively, with co-design and user testing built into milestones. Feedback is folded into an iterative cycle of digital product design and software development.

+ Digital Content Strategy

We work with subject-matter-experts to ensure the appropriateness and effectiveness of content, and that form follows function.

FitVo is an adaptive health and fitness app that integrates with HealthKit, to provide users with a holistic view of their fitness, including factors such as calorie consumption and daily activity. As a product design agency, we were responsible for creating the user experience for the app, and to develop the algorithm that deals with routine recommendations. The app was developed with React Native.

FitVo

The adaptive health & fitness app

App Launch

Launch & Product Support

Launching is only the beginning. Keeping the app useful and keeping it current requires incremental improvements, building on each new release. We keep an ear to the ground and monitor customer feedback and analytics. App improvements and new features will help ensure your product can hit its business model fit.

+ Analytics

We put in place and monitor analytics to gather quantitative data based on user behaviour and feedback.

+ Growth

We fine-tune growth through viral marketing and multi-channel strategies. We iterate on revenue models. We aim to hit the sweet spot where value creation happens both ways, for the customer, and for business.

+ Product Support

And of course, we keep apps up to date. As new operating systems appear, we update them, adding new features and improvements.

Mint Diagnostics - Next generation biometric health monitors on your mobile. Proprietary sensing hardware detects levels of hormones that are then tracked on a mobile app connected via bluetooth. We are the UX design agency who carried out user research and developed the user experience for this groundbreaking biosensing technology.

Hormonix

Next generation biometric hormone analysis app for sport performance, wellbeing & healthcare

Redevelop Your App

Redesign & improve

Sometimes you have the right product, but your customers have fallen out of love. Perhaps you need a fresh perspective to retune and relaunch, or perhaps you want to change your offer.

+ Value

We can help you analyse customer insights and through an iterative UX design find ways to adapt your offer. We will prioritise what brings the most value and renders your product vital.

+ Product Relaunch

We bring a keen eye to app design and art direction. We condense the zeitgeist into a punchy new design for your new features.

+ App Support

We support your business through regular scheduled maintenance of the app, rolling out improvements and new features.

Maths Whizz is a virtual tutor that guides students through an individualised learning journey that simulates the behaviour of a human tutor. Milo is the digital design agency who researched their audience to redesign and develop the engagement and gamification website, aimed at children aged 5 to 13.

Maths Whizz

Developing a gamification system to engage and motivate kids to learn with a virtual maths tutor.

Digital Product Design

Building Blocks

Our UX designers and app developers are very experienced at managing sophisticated digital product design and software development projects. From concept development to UX prototypes, to app development and launch we bring the key skills to the table.
An illustration of an origami lightbulb represents Product strategy and highlights the importance of testing, iterating and prototyping product ideas.

Product strategy

We help you ask the right questions to understand your customers. We explore the marketplace, find your product market fit, and launch a successful digital product. We prototype, test, iterate (rinse and repeat). We help you release early, learn early, and improve your app incrementally to succeed.

An illustration of an origami pencil represents the UX design process of problem solving through iteration and incremental learning. As a digital design agency, Milo follows processes and methodologies based on design thinking.

UX design

As a UX design agency we place ourselves firmly in the shoes of the user. We research, consult and test from the word go. Our focus is to thoroughly understand your customer, their jobs, needs and pain-points, and to deliver value. We follow a Design Thinking approach, focused on problem-solving through iterative and incremental learning.

An illustration of an origami heart indicates the importance of beautiful user interface design, branding and identity.

UI & Identity

Design needs to make an impression, communicate the product, be fit for all devices and stand out. Whatever the touchpoint. The challenge is to convey a brand consistently across all channels whilst designing beautiful user interfaces. Our app designers aim to let your brand and values permeate every touchpoint of your product or service.

An illustration of an origami rocket showcases the power that a mobile app development company can bring to digital product development. Our cross platform app development team includes React Native developers, React developers and Unity developers.

Custom App Development

We are specialists in UX design and app development. We can deliver a seamless cross-platform app no matter what touchpoint. We can help make your web or mobile app development cost-effective, and quickly release a Minimum Viable Product (MVP). We investigate APIs that help your product expand on new platforms and have our own library of software.

An illustration of a collection of files represents digital content creation, from copy to Illustration, picture research, video, and sound design.

Digital content
‍

It looks great, and the technology is great - but does your product inform, entertain or enlighten as intended? Understanding content allows us to interpret and present it in the best way, making it truly interactive and engaging. We direct and coordinate content production in different formats: from copy to Illustration, picture research, video, and sound design.

An illustration of an origami chart represents growth and the importance of ongoing product support.

Growth & Product support

We navigate the inner workings of the app stores to achieve maximum visibility then monitor user behaviour post launch. We use analytics to track and respond to our users. We want to know how they interact with the service or product. We want to understand drop-off points, features they love and those they’d love to have. These insights help constantly inform the product roadmap for future development.